Your Satisfaction Matters
At our Men's Leather Accessories E-commerce Website, we strive to ensure that our customers are completely satisfied with their purchases. However, if you find yourself needing to return an item, we have established clear guidelines for refund eligibility.
To qualify for a refund, items must be returned within 30 days of the purchase date. The products should be in their original condition, unused, and with all tags and packaging intact.
Please note that certain items, such as personalized products or those marked as final sale, are not eligible for refunds. We encourage customers to carefully review their selections before completing their purchase to avoid any inconvenience.
If you believe your item qualifies for a refund, please retain your receipt or proof of purchase as it will be required to process your return.
Understanding Our Process
To initiate a refund, customers must contact our customer service team via email or phone to request a return authorization. Once your return is approved, you will receive detailed instructions on how to send the item back to us.
After we receive the returned item, we will inspect it to ensure it meets our refund eligibility criteria. Refunds will be processed using the original payment method.
Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider's processing times. If you used a credit card, the refund will be credited back to the same card. For other payment methods, such as PayPal, refunds will be issued to the original PayPal account.
We aim to make the refund process as smooth and efficient as possible, and our customer service team is here to assist you with any questions or concerns you may have throughout the process.